To ensure you have the best possible technical support in relation to your website and/or email hosting we have introduced a new support ticketing system through Zendesk.
We all understand how frustrating technology can be when it is not working as it should be. The most important factor for providing the best support is for us to understand the issue completely. Implementing this new system will allow us to fully understand your issue as well as provide you with the best support possible.
Enigma CYBERNAUTS will always do everything we can to assist and will offer advice and some direction as to what you can do rectify issues if it is not something that comes under our control.
Diagnosing a technical error is always more efficient when we understand your issue as much as possible. IT support is a process of elimination and testing to identify the issue. For this reason, it is very important that you are as descriptive as possible about the issue you are experiencing. The form below is therefore very important to ensure we can provide the most efficient solution to your issue.
Please fill out the form below and a support ticket will be created for your issue.
Our support hours are from 8.00am -12.00am (AEST) 7 days a week via email. Typically we will have minor issues resolved within 24 hours. Complicated issues may take longer.
The server support team will communicate with you via the Zendesk ticketing system until the situation is resolved. In extreme cases, Quazi Elahee, the System Support Manager, who will be monitoring all support tickets, may need to call you for further assistance and investigation only after an email ticket has been sent.